CA Service Management

Hi Team

i have put Group field on employee role detail_in.htmpl so that users able to select their group also. But group field doesnot show any group in it despite of request area selected. whereas on analyst page there is already group field and groups are showing there but on employe detail_in , its not showing. What could be the reason?

Pls advise

Thanks

Hi

Employee access type doesn't consume licence, so users related to unlicenced types are restricted to perform some activities such as search for other contacts.

But this restriction doesn't apply on custom tables, so you can create sub-table, fill with it with groups, configure triggers to keep it up to date and search over it from any access type.

Regards,

Timur

By design groups are not shown on the Employee interface as this is restricted via data-partitions? Users of this interface can only see themselves, i.e. the logged in user only. What is the business case for wanting users to select the group? The best way to go about this is to let the users select the category which can auto-fill the group.

Anyway, to allow Employee interface users to select the group you would need to remove the data-partitions and possible have this role\access type consume a license.

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Kind Regards,

Brian