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Resolved Comment on Close Activity

Question asked by Wicner_Chacon on Dec 14, 2018
Latest reply on Dec 14, 2018 by Wicner_Chacon

Is possible on the close activity send the resolved comment. For example, my customer resolve the ticket and notify to the end user, then after 3 days the the auto close activity close the ticket and send an email to the end user whit the link to survey, my customer want see on the notificattion the description and the analist's comment who resolved the tickect. I tried whit: @{}, @{esc_style=html keeplinks=yes justify=line:description} but don't work.