AnsweredAssumed Answered

SLA Notification suddenly stopped

Question asked by La-Qa on Dec 17, 2018
Latest reply on Dec 19, 2018 by La-Qa

Hi Team


we suddenly noticed that since 3 days the sla notifications are not firing. Other notification like initial, comment, closed etc are firing but not the SLA. What could be issue. pls suggest. Even there is no SLA Notification in  Notification history of incidents.


Nothing changed in configuration of SLA in past days.