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Issue while starting dxagent in CA Directory 12.6

Question asked by Aishwarya_Tri_ey on Dec 18, 2018

Hi All,

I tried to install CA directory 12.6. However, the dxagent service is not starting up and giving the error as below:

 

Error in Event Viewer Logs:

The CA Directory DXagent service terminated with the following service-specific error:

Incorrect function.

Error Screenshot while starting the service:

Also, receiving the below error during installation:

Can't create output file :

C:\Program Files\CA\Directory\dxserver\dxagent\python-embed-amd64\lib\site-packages\win32\servicemanager.pyd

Please find the dxagent.error logs:

2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE Bus STARTING

2018-12-18 19:40:27 [4208] [cherrypy.error] [ERROR] [18/Dec/2018:19:40:27] ENGINE Set handler for console events.

2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE PID 4208 written to '<C:\\Program Files\\CA\\Directory\\dxserver\\pid\\dxagent.pid>'.

2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE Started monitor thread '_TimeoutMonitor'.

2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE Started monitor thread 'Autoreloader'.

2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE Serving on https://0.0.0.0:9443

2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE Bus STARTED

2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Restarting because <C:\Program Files\CA\Directory\dxserver\dxagent\python-embed-amd64\lib\site-packages\cherrypy\lib\sessions.py> changed.

2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Stopped thread 'Autoreloader'.

2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Bus STOPPING

2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE HTTP Server cherrypy.wsgiserver.CherryPyWSGIServer(('0.0.0.0', 9443)) shut down

2018-12-18 19:49:29 [4208] [cherrypy.error] [ERROR] [18/Dec/2018:19:49:29] ENGINE Removed handler for console events.

2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Stopped thread '_TimeoutMonitor'.

2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Bus STOPPED

2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Bus EXITING

2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Waiting for child threads to terminate...

2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Re-spawning <C:\Program Files\CA\Directory\dxserver\dxagent\python-embed-amd64\lib\site-packages\win32\PythonService.exe>

 Kindly assist.

 

Regards,

Aishwarya

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