rippal.r

NAS - Duplicate Tickets for same NimID

Discussion created by rippal.r on Dec 28, 2018
Latest reply on Jan 4, 2019 by rippal.r

Hi 

 

Currently we have integration with ServiceNow through sdgtw and what we observed that there are duplicate tickets are getting created for same nimid.

 

Currently in CDM probe disk Interval is set to 5 mins and collecting 3 samples and average of 3 samples is above the thresholds then it should generate the alarm. But we are observing that its not working as required as few alarms getting in seconds.

 

Example -

2018-12-07 02:46:14 Message: Disk free on /orafiles/ is 10% , which is below critical threshold (10%) AlarmID: BO55079028-26297 
2018-12-07 02:46:25 Message: Disk free on /orafiles/ is 10% , which is below critical threshold (10%) AlarmID: BO55079028-26297 
2018-12-07 02:46:35 Message: Disk free on /orafiles/ is 10% , which is below critical threshold (10%) AlarmID: BO55079028-26297 
2018-12-07 02:46:47 Message: Disk free on /orafiles/ is 10% , which is below critical threshold (10%) AlarmID: BO55079028-26297 

 

Similar issue, I can see with different subsystem id alarms and duplicate tickets for the same too.

 

UIM 8.51

nas 9.0HF4

sdgtw 2.0

 

I have tried to change the AO profile overdue timings and verify but no luck too.

 

Regards - Ripple

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