AnsweredAssumed Answered

Automatically resolve tickets after task validation?

Question asked by jvieitas on Jan 3, 2019
Latest reply on Jan 9, 2019 by jvieitas

Hello,

 

I'm trying to create a spel that validates if all the tasks associated with a ticket are completed or approved, and if so, sets the state of the ticket as Resolved. I have been trying some things but the ticket doesn't update, even though the tasks are recognized as completed.

Has anyone ever done something similar, and is able to help me?

 

Thank you!

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