Dear Laura,
I searched both email address and the only siteid found did not have any active product licenses.
I spoke to our Customer Care team and they told me they will be able to help you, but you will need to contact them directly so they can properly assist you.
To contact our Customer Care Team, please call 1-800-225-5224 (select option 2 for Customer Care, then option 5)
Thanks and best regards,
jb