CA Service Management

Hi, i need to show realtime information from a specific website inside an offer. The information from that web is important to see before opening the request, is it possible to show it in the general description section? I usually do it with an iframe, but dont know if that is possible.

Regards!

Hi,

You can use pure html in a label component. We’ve used it to display iframes.

Good Morning.

Please see the below as an example.

Definition:
Open an attachement in the filestore folder of the Catalog on an SC-Form.

To get this working:
- Create folder: .../FileStore/custom/offering_resources
- Copy a .docx and a .pdf file in this folder
- In SC/Catalog/Forms/Forms: Add a new form
- Put a 'label' component on it.
- In the 'label text' property of that 'label' component, add the text:
<b>The field with the .docx link: <br> L1. <a href="http://SC-HOST:SC-PORT/usm/FileStore/custom/offering_resources/BitlockerMBAM-Settings-V2.docx" target="_blank">The .docx Document </a><br><br><b>The field with the .pdf link: <br>L2. <a href="http://SC-HOST:SC-PORT/usm/FileStore/custom/offering_resources/CA_Svc_Cat_Release_ENU.pdf" target="_blank">The .pdf Document</a>
> Click the link while in form-designer or:
- Form attached to an offering.
- Open a request for this offering
- Click on the 'link' on the form

Resolution:
https://comm.support.ca.com/kb/how-to-open-office-2007-attachments-with-file-extensions-like-docx-xlsx-and-pptx/kb000053331

1. Go to "usm_home\view\webapps\usm\WEB-INF" folder edit "web.xml" file.

2. Search for
<init-param>
<param-name>.js</param-name>
<param-value>text/javascript</param-value>
</init-param>

3a. Add a new MIME type for docx there as below:
<init-param>
<param-name>.docx</param-name>
<param-value>application/vnd.openxmlformats-officedocument.wordprocessingml.document</param-value>
</init-param>

3b. Add a new MIME type for docx there as below:
<init-param>
<param-name>.xlsx</param-name>
<param-value>application/vnd.openxmlformats-officedocument.wordprocessingml.document</param-value>
</init-param>

4. Now place your .docx document inside "usm_home\filestore" folder.

5. Restart Catalog Service.

6. Now provide "<a href="FileStore/r.docx">The Document</a>" as the link to download the file.

7. It will now allow us to download in docx format.

Kind regards, Louis.

Thank you very much Louis. Is this possible to do that (or similar) on the general description of the offering? (as in the image on my first post)