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Best practices for auto provisioning requests

Question asked by sperna on Jan 4, 2019
Latest reply on Feb 18, 2019 by pier-olivier.tremblay

HI! We have some requests that don't need the opening of a Service Desk request, so we want to show the answer of that request directly in Service Catalog. Something like this:


So the users can solve the problem by their own. Which are the best practices to do something like this? Usually are small answers with quick actions.


Also we would like to disable the "Send" button for this kind of requests.