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Email Notification Trigger for Workflow task status change.

Question asked by PriyankaVenugopal on Jan 7, 2019
Latest reply on Jan 9, 2019 by PriyankaVenugopal

I am trying to Trigger an email notification when the workflow task status in a change order changes,but only i can execute that for a change order status and not for workflow task status. I am using CA ITSM 17.1 version.I also tried creating new notification rule with conditions and acitivity notification,but do not work for workflow status change email notification.

 

Can somebody figure out is there any option to trigger email notification when the workflow task status in a change order gets changed.

My workflow status transition works fine,only concern is i need to trigger a email notification when workflow task moves from one status to another.

 

Thanks,

Priyanka

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