Does anyone have a solution to share that allows a new notification method in SDM to send a pop-up notification on the analyst's screen that informs you that there is a few minutes left to violate the SLA of a Ticket?
We have CA Service Desk Manager 17.x and CA Process Automation in the company and would like a solution that involves only those two products. If possible, of course.
The idea is to send a popup to the analyst or group on ticket through one of the events associated with the SLA, stating that there is a few minutes left for violation. Thanks for the help.