CA Client Automation

  • 1.  Failed Software-Inventory Job

    Posted Jan 08, 2019 01:47 AM

    Hi,

    I have a problem with Inventory Job on 1 client (Win2012R2). We are running version 14.0.2000.255!

     

    In TRC_CF_CAF_SERVICE_0.log I see the following errors:

    080119-07:07:26.1347089L|001692|000010d4|CAF_SERVIC| | |000000|NOTIFY | CFUtilities_GetVersionEx: VerifyVersionInfo Success. Specifed OS Version 6.2 is matched with system OS version
    080119-07:07:26.1347543L|001692|000010d4|CAF_SERVIC| | |000000|ERROR | CFUtilities_GetVersionEx: Unable to read key CurrentMajorVersionNumber
    080119-07:07:26.1347721L|001692|000010d4|CAF_SERVIC| | |000000|ERROR | CFUtilities_GetVersionEx: Unable to read key CurrentMinorVersionNumber
    080119-07:07:26.2186746L|001692|000010d4|CAF_SERVIC|CFSMCAPI |CFSMCAPI |000000|NOTIFY | SMEVENT : New Endpoint. Handle 0x054131b0 Name CAI001692-00080
    080119-07:07:26.2220585L|001692|000010d4|CAF_SERVIC|CFSMCAPI |CFSMCAPI |000000|NOTIFY | SMEVENT : New Session. Target = (fqdn...) ip.x.x.x\CA_ITRM_CSERVER. LID = 069c0051. SH = 01ccc1b8
    080119-07:07:26.5120541L|001692|000006cc|CAF_SERVIC|caf |caf |000000|NOTIFY | CFPlugins::startOnePlugin: starting plugin: Asset Management agent (amagent): args: "$caf_user:ERFTSTADT\101_4w" "UNIT=DOMAIN\UserA"
    080119-07:20:52.0920767L|001692|000006cc|CAF_SERVIC|caf |caf |000000|NOTIFY | CFPlugins::startOnePlugin: starting plugin: Asset Management agent (amagent): args: "UNIT=." /RESCAN_SOFTWARE /COLLECT

    Is that the reason for the failed job??? DSM Explorer does not show any status messages on the job.

     

    In TRC_DMSINTERPRETER_0.log I also see some errors but I think these are more related to recognition of software products itself, not the entire job, right?

    080119-07:22:02.1617510L|002520|000011b0|DMSInterpr|CSWdetector | |000000|ERROR | ISE:00411|Microsoft Office|2.1|670940FD-BDC8-4F39-92F6-1A010A9FAAFD|msoffice_main.dms|CreateDetectedSoftwareProduct|productname|||
    080119-07:22:02.1619992L|002520|000011b0|DMSInterpr|CSWdetector | |000000|ERROR | CreateDetectedSoftwareProduct/addTopropList: mandatory property productname is blank
    080119-07:22:02.1620234L|002520|000011b0|DMSInterpr|CSWdetector | |000000|ERROR | CreateDetectedSoftwareProduct/addTopropList returned error 3: "CASWDETECT_BADPROP: unknown or bad property"
    080119-07:22:02.1621046L|002520|000011b0|DMSInterpr|CSWdetector | |000000|ERROR | CreateDetectedSoftwareProduct returned error 5: "CASWDETECT_MISSINGARGS: missing mandatory argument"
    080119-07:22:02.1621429L|002520|000011b0|DMSInterpr|dmscript | |000000|ERROR | ...F6-1A010A9FAAFD\2.1\msoffice_main.dms: ISE:00400 |
    080119-07:22:02.1622367L|002520|000011b0|DMSInterpr|CSWdetector | |000000|ERROR | ISE:00400|Microsoft Office|2.1|670940FD-BDC8-4F39-92F6-1A010A9FAAFD|msoffice_main.dms||VersionNumber=16.0 Manufactureruuid=0A5F92AD-A230-49E2-9C32-7B86B15D21D2 Category=Microsoft Office Description= |5||
    080119-07:22:02.1628016L|002520|000011b0|DMSInterpr|WinMain() |SCRW32.CPP |001987|ERROR | Interpreter terminated. Return code 5.

    ...

    080119-07:22:02.2776188L|005812|000008e4|DMSInterpr|dmscript        |                    |000000|ERROR  | itcmw.dms: dsmpath: D:\install\CA\CA Client Automation r14.0 SP2\DVD500000000000389\WindowsProductFiles_x86\AgentAM_ENU\program files\CA\DSM\bin\

    any help would be much appreciated  Thanks in advance



  • 2.  Re: Failed Software-Inventory Job

    Posted Jan 08, 2019 01:53 AM

    I also just noticed in DSMVER that just "Agent language pack DEU" did not update correctly to 14.2!

    How do I just update a single component?