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After ticket Creation from Employee ,Employee unable to open tickets

Question asked by SiladityaDhar on Jan 9, 2019
Latest reply on Jan 21, 2019 by SiladityaDhar


I am login to my CASM 17.1 with Servicedesk user.After login setting role as an employee and creating a ticket. but after ticket creation when I am Trying to open that ticket it is showing below steps along with the error-




Please help me to resolve this issue.

My Environment is as below-

CASM 17.1 with mssql 2014 in MS Server 2012 std.


I have upgraded CASM 12.7 to 17.1 in Test Environment but in my production system I am  not facing any issue.