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another behavior in R17.1 in selection group and assignee?

Question asked by boho on Jan 14, 2019
Latest reply on Jan 18, 2019 by boho

Hi ,

We have a different behavior in a incident when filling in group and assignee in the ticket after migrating from 14.1 to 17.1.
The behaviour should be the same again as in R14.1.

With us, group is mandatory and assignee not.
The NX_ENV variable NX_GROUP_ASSIGNEE_INDIPENT probably regulates behavior.
When I put in ' NX_ENV ' (group is already filled via category):

a)NX_GROUP_ASSIGNEE_INDIPENT = LENIENT

      press search: All analysts of this group
      press search: Now all analysts are shown
   That is so correct (like as R14.1).
   But after selecting an analyst who is not part of the group, the field assignee will be cleared again when saving the ticket.

b) NX_GROUP_ASSIGNEE_INDIPENT = YES

press search: All analysts will be shown, regardless of the group
Saving is successfull.

c) NX_GROUP_ASSIGNEE_INDIPENT = any

            only the analysts to this group will be displayed, another selection is not possible
d) no variable NX _ GROUP _ ASSIGNEE _ INDIPENT

same behavior as c)
Can anyone help?

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