We have a different behavior in a incident when filling in group and assignee in the ticket after migrating from 14.1 to 17.1.
The behaviour should be the same again as in R14.1.
With us, group is mandatory and assignee not.
The NX_ENV variable NX_GROUP_ASSIGNEE_INDIPENT probably regulates behavior.
When I put in ' NX_ENV ' (group is already filled via category):
a)NX_GROUP_ASSIGNEE_INDIPENT = LENIENT
press search: All analysts of this group
press search: Now all analysts are shown
That is so correct (like as R14.1).
But after selecting an analyst who is not part of the group, the field assignee will be cleared again when saving the ticket.
b) NX_GROUP_ASSIGNEE_INDIPENT = YES
press search: All analysts will be shown, regardless of the group
Saving is successfull.
c) NX_GROUP_ASSIGNEE_INDIPENT = any
only the analysts to this group will be displayed, another selection is not possible
d) no variable NX _ GROUP _ ASSIGNEE _ INDIPENT
same behavior as c)
Can anyone help?