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SQL_Response 1.66 not clearing alarms

Question asked by SelvesteEspen on Jan 23, 2019
Latest reply on Feb 6, 2019 by SelvesteEspen

We are running UIM 9.0.2 and are monitoring several external systems.
The sql_response-probe is causing us some problems because it will not clear alarms. An example is a profile that runs a simple query that counts the number of rows in a table with a given status.
Under "No Record Returned" the suppression key is set to value, and the severity to clear. The alarm is set in the Value-tab. Comparison = numeric and operator is >=. The value in high threshold is set to 1, severity = minor.
The value in low threshold is empty and severity = inactive.
Clear is of course set with severity = clear.

 

The alarm is triggered correctly, but when the query returns no records, the alarm is not cleared. 
Restarting the probe clears the alarm. 
I've been racking my brain trying to figure out what the problem is, since this happens on all our monitored systems.

Does anyone have any idea what could be causing this?

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