I stopped receiving email notifications on the 17 of January. Am I the only one having this problem?
Hi Catalin - There was a change made on that date which caused a problem with notifications. It was changed back to the original configuration the next day and remains so. I haven't heard of any issues and am receiving emails on both my account and test account. I would suggest making sure they aren't getting caught in a spam folder. They would be coming from: email@example.com . Regards, Chris
Chris, I have several rules in place on my server for incoming emails from CA Communities. I tried disabling and enabling the email notifications. It did not help. Like I was saying, I stopped receiving emails on the 17th.
Emails are not in spam. Anything else that I can check?
The emails sent for notifications are coming from firstname.lastname@example.org - at least this is what I noticed for the emails coming to our company (incidentally, also Catalin's). They're rejected, due to the domain not having an A record, with the Sender address rejected: Domain not found.
This means all notifications are dropped they don't get to their recipients, so you might want to check with the admins if there isn't other configuration in place (maybe for some forums ?) that's not setting the Sender of these notifications to email@example.com.
Any updates on this?
Are you still not receiving any updates?
No notifications for me. My colleague that is administering the mail server just confirmed me that the problem is still there.
I have not received any emails either since Jan 17th
LennThompson Do you know what is the action being taken to fix this?
We've contacted our vendor and are awaiting feedback. I'll update this thread as soon as I hear something.
Any updates? I have the same issue
None so far.
Is the conclusion that it is working as designed, but not as desired?
sorry to join this party so late but I have the same issue. I haven't received any email notification of any kind from CA Communities (regardless if I am following a thread, I've created a new thread/question or following a thread).
As far as updates go, all of us (victims) have to actually remember to check this thread to see if there is an update since we won't get an email
So, is there a way for CA/Broadcom to send out an email separately keeping us updated on the progress?
Hey Folks - I don't have an update but can offer a possible workaround. Go to Edit your Profile and add an email (maybe same one you're using or alternate) to the Alternate Email field. That is what I have done since my CA email is not longer a valid email address. Regards, Chris
Tried that and got...
b/c I am already using that email as my primary one. I can use my personal email as an alternate one but that's what I had to begin with and wasn't getting any notification on that email either
I checked with our MS Exchange administrator and he troubleshot it on his end. Here is his response.
"I just did a search back to February and do not see any e-mail from firstname.lastname@example.org like the article suggests didn’t find anything."
Does anyone still having this issue? I am still having this issue.
Anyone have an update from CA/Broadcomm side?
Yes, the issue is not resolved. Email notifications get still sent from *.jivehosted.com and get all bounced.
I guess with the forum transition nobody is really looking into this - though it doesn't seem anyone really tried to resolve the issue in the first place.
Managed to set the same email as alternate. Wait and see if that makes a difference.
I'm still getting them -- in fact , I got this one when I look at the sender it says --
But our email allows it through
No emails coming.
Jive was never able to pin this issue down. As we're days away from CA Communities Migration Update: Important Dates and a Reminder , it's safe to say it's not going to be addressed. Apologies for the problems it has caused meanwhile.
Retrieving data ...