dasvi01

Announcement of Limited Support for CA 2E and Plex for atleast 1 week starting February 18th, 2019

Discussion created by dasvi01 Employee on Feb 8, 2019
Latest reply on Mar 8, 2019 by dasvi01

Hello All,

 

As you might be aware, CA Technologies has been acquired by Broadcom Inc. As part of post-acquisition infrastructure consolidation, our IBMi machines are being relocated to other locations starting February 18th 2019 and the move will last atleast 1 week.

 

During this time frame, we will not be having access to the IBMi DEV and Support machines. That said, CA 2E Support will still be functional during this time and will be able to provide limited support.

 

The aforementioned exercise will impact for Plex Support side as well.

In case of any specific issue raised for System-i run-time would be impacted.

 

We are making alternate arrangements for hosting our product so that we can provide limited support around replications, workaround suggestions and static code analysis. Since it is an alternate arrangement we will not be having access to code debug utilities and any issue that might need in-depth code debug analysis might get delayed by atleast 1 week. 

  

As always, we will continue to help make your business successful, inspite of this temporary inconvenience.

 

Many thanks in advance.

 

Regards,

Plex, 2E Support Team

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