CA Service Management

Hello everyone,

Can anyone please guide me how can i customize Jasper reports. 

We can get detailed report from CABI but now I can't do that in Jasper Reports.

for example

we need to get all the below mention reports.  

Ageing report
Time duration
Group Information
Active/Inactive
Total Closed/Active/Closed Tickets
Teamwise Service Desk Process Compliance Report
Teamwise Service Desk SLA Violation Report
Service Desk Tickets Trends
Service Desk Groups and Members Report

Please find attachment for reference.

Can anyone please help me here.....

Hi Ahmer,

The best way to start is to open an existing out of the box Jasper report with Jasper Studio, and take a look at how the report is built to give you an idea. You can even save the out of the box report with a different name, and then customize it to add or remove what you want from it.   In addition to that, there is a ton of documentation and information on the Jasper community site which you can find here: Documentation | Jaspersoft Community 

WE have some documentation on docops in addition: https://docops.ca.com/ca-service-management/14-1/en/integrating/cabi-jasperreports-server-for-ca-service-management/getting-started-with-cabi-jasperreports-server

Hope this helps!

Dear Maheshwar, 

Thanks for your reply, but I am absolutely beginner on this, can you atleast guide me how can I extract 1 year tickets of both Incident and Request of specific group with the details on their status like Hold or Closes tickets?

Hi Ahmer,

I am not sure about your requirement but I can provide you to help with documentation to get to your requirement. Hope the below document helps

https://docops.ca.com/ca-service-management/17-1/en/integrating/cabi-jasperreports-server-for-ca-service-management/tutorial-for-cabi-jasperreports-server#TutorialforCABIJasperReportsServer-RecommendedJaspersoftTraining-CATechnologies

https://docops.ca.com/ca-service-management/14-1/en/integrating/cabi-jasperreports-server-for-ca-service-management/getting-started-with-cabi-jasperreports-server

https://communities.ca.com/community/ca-service-management/blog/2016/06