CA Service Management

Hello,

I'm working on a customization of the form that shows up when you're going to change ticket status and you must set a comment to move on.

My question is, it's possible that the changes i made on the form are only visible when the ticket is an incident?

Regards.

Separate your code with an if else statement

<PDM_IF "$args.type=="I">

your new code

<PDM_ELSE>

old code

</PDM_IF>

Hello Pier,

I tried with that code in many ways but i can't still get the expected result.

There's something more specific on where we should place the code?

I'm adding the two new fields (The ones should be show for I only) via the UI - Web Screen Painter, not on code.

Regards.

I made a typo, there is a missing double quotes. Use this IF instead.

<PDM_IF "$args.type"=="I">

                                  ^

                                  |

                               here

if you work on detail_in.htmpl file, any changes will just show on this incident web page and request and problem pages are not affected

Chi_Chen,

He said : the form that shows up when you're going to change ticket status.

Wich is "request_status_change.htmpl" (used by incident, request and problem )

Yes, you are right that most likely mean this page. Thank you for pointing this out.