I have a situation unusual. When I consult a server can't see the metrics on tab detail. But if I look in metric tab I see metrics.
This happen only with a server.
We noticed this issue in 8.51 and thought it would correct itself when we went to 9.0.2. It did not correct itself, we are still seeing the same issue with a couple servers.
A good place to start tracking this down is the KB000045476 : How Do I Troubleshooting Missing Data Knowledge document. If this does not help you to figure out why data is missing, I would recommend opening an issue for this with UIM support.
Miller, can you please try:
Set or create on the data_engine on the RAW configurationsetupNew KeyName:update_metric_idvalue: yes
Run the following query:
update S_QOS_DATA set ci_metric_id = NULL WHERE robot = 'robot_name';
Nis Cache Clean
At the Robot with the issue please:Go to the ControllerPress CTRL +Penable Expert modeSelect: _Nis_cache_clean ( execute the play green button)Select : _reset_device_id_and_restart (execute the play green button)
How to reset discovery in CA UIM 8.10 or later - CA Knowledge
Basic just remote the Device from the USM inventory and rediscover, just uncheck the options before delete it
Alex YasudaSr. Support Engineer
Broadcom Enterprise Software Division
yasal01, I Applied the procedure but the server now not showing metrics.
One possible cause might be duplicate qos definitions in the s_qos_data table.
In your screen shot you do have QOS_CPU_USAGE so we can look at this metric and verify that you do
not have any duplicates. I like to wildcard % the robot name to catch instances where one can be shortname
and the other FQDN.
select * from s_qos_data where qos = 'QOS_CPU_USAGE' and robot like 'robotNameHere%' and probe = 'cdm'
If you find duplicates the next steps would be to identify the entry that is not being used and delete it from the s_qos_data table.
Next you can get the cs_id for the robot
select * from CM_COMPUTER_SYSTEM where name like 'robotNameHere%'
And update the cs_id value in the where clause of the next query
SELECT sqd.r_table, sqd.table_id, sqd.qos_def_id, sqd.ci_metric_id, cim.ci_metric_type, sqd.robot, sqd.probe, sqd.source, sqd.qos, sqd.target, sqd.origin FROM cm_computer_system s, cm_device d, cm_configuration_item ci, cm_configuration_item_metric cim, s_qos_data sqd WHERE s.cs_id = d.cs_id AND d.dev_id = ci.dev_id AND ci.ci_id = cim.ci_id AND cim.ci_metric_id = sqd.ci_metric_id AND ( sqd.probe = 'cdm' OR sqd.probe = 'rsp' OR sqd.probe = 'net_connect' ) AND sqd.qos = 'QOS_CPU_USAGE' AND s.cs_id = '41' AND cim.ci_metric_type = '1.5:1'
Retrieving data ...