AnsweredAssumed Answered

Incident and Request Page is not showing properly

Question asked by bakhtawar on Feb 14, 2019
Latest reply on Feb 18, 2019 by bakhtawar

Hy Team,

 

We are facing issue regarding removing by default selecting of analyst in creating  tickets.

When we create new incident and request assignee is automatically selected as the person who is reporting the ticket.

We want to remove it. We uninstall set_assignee from option manager and restart the services. Now when we open the new incident and request to check it shows the attached page and we cant do anything.

Plz help 

 

We are using CA SDM 17.1

 

 

 

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