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How to get the presets for properties in a service request ?

Question asked by Swelo on Feb 15, 2019

Hi Community,


I'm trying to figure out how to preset Properties on a Service Request Ticket.


For example, I have a category where I have to set the server name (the property is named "Server Name"), and I would like to set a value by default when I will send the URL to my colleagues.


Thank you by advance for your help.