We want source drop down field when we create a new ticket. In version 14.1 we have this field but now in ca 17.1 we don't have this field. In CA 14.1 we use zsource_of contact attribute for source drop down but in 17.1 we don't have such attribute for source and we don't know which attribute is used for this purpose?
How we make this field in 17.1? Our requirement is that after clicking drop down menu it shows us " Phone,Email and Empty"
How can we achieve this in 17.1 Please guide me