CA Service Management

Hi Team,

On the employee page we have multiple links as shown below,

Normal Behaviour:

1. when we click any link(non highlighted),

2. it opens the respective page and

3. post clicking on the "home" link, it takes back to the Home page

Issue:

1. Once we click below highlighted link,

2. it opens the respective page and

3. post click on the "home" link, it takes back to the home page but the below links go missing.

Normal behaviour:

Issue:

I have checked the access type & roles, the issue doesnt seem to be role or access types. Any idea what could be the issue.?

I have observed this issue with the change workflow tasks in all employee access types.

Hi.

Which SDM version are you running?

Thanks and regards

............Michael

I'm facing this issue in 14.1.02 & 17.1 as well

Hmm, in my local tests I recognized that the employee interface does not include a list_wf.htmpl.

Even though I am able to add a wf stored query  to the employee role scoreboard, I get an error if I click on this link in the employee home page, saying that the list_wf.htmpl cannot be found.

That leads to some customizations done on your side, which might cause the problem.

Do you get any hints in the console when activating the browser development tool by pressing F12?

Any errors in the stdlogs on the server ?

Regards

.............Michael

Pushpith.............

Have you ruled out any customizations by renaming the NX_ROOT\site\mods\www folder and running the pdm_webcache commands?