CA Service Management

Within an incident record you have the create problem button.

When you click on the button it copies across specific information from the incident record into the new problem record.  If I want to add an addition custom field to be populated when that button is clicked, where do i find the magic behind it to update?

Cheers,

Simon

Hi Simon,

The 'magic' is hiding in plain sight in the detail_in form.  If you follow the logic around, clicking the 'create problem' button sets a flag 'parent.createProblem' and does a Save.  One of the first things the detail_in form does is to look at the 'parent.createProblem' flag: if set, the form calls 'create_new' with a preset 'type=P' and a reference to 'frm002', which is a form within the detail form.  Find '<form name="frm002">' and add the 'SET.' element of your field as a new hidden field to the form, modelling it on 'impact'.  For example:

Publish the form and test.

Hope that helps,

Regards,

James

Cheers James, much appreciated....

You are very welcome.  Glad I could help.