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An error occurred with your recording session. Please check the logs for details.

Question asked by Balamuruganravir on Mar 11, 2019
Latest reply on Mar 13, 2019 by Balamuruganravir

Hi Team,

 

We are unable to create virtual service using Recording/ RR Pairs options in DevTest Portal.  We are getting the below exception

 

When we try Recording option in Portal , we see the below error on the portal screen.

An error occurred with your recording session. Please check the logs for details. 

 

When we try RR Pairs option in Portal, we see the below error on the portal screen.

Error trying to go to next screen. (500 Server Error) .

 

When we check the vse.log file,

2019-03-11 13:23:45,757Z (21:23) [ServerRequestResponder 20] ERROR com.itko.lisa.coordinator.VirtualServiceEnvironmentImpl - Error checking RecordingDetails.

java.lang.NullPointerException

                at com.itko.lisa.coordinator.VirtualServiceEnvironmentImpl.getUsedPorts(VirtualServiceEnvironmentImpl.java:2760)

                at com.itko.lisa.coordinator.VirtualServiceEnvironmentImpl.getSuggestedPort(VirtualServiceEnvironmentImpl.java:2802)

                at com.itko.lisa.coordinator.VirtualServiceEnvironmentImpl.checkRecordingDetails(VirtualServiceEnvironmentImpl.java:1267)

                at com.itko.lisa.coordinator.VirtualServiceEnvironmentImpl.addRecording(VirtualServiceEnvironmentImpl.java:1118)

                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

                at java.lang.reflect.Method.invoke(Method.java:498)

                at com.itko.lisa.net.RemoteMethodExec.execute(RemoteMethodExec.java:57)

                at com.itko.lisa.net.ServerRequestHandler.processRMIMessage(ServerRequestHandler.java:533)

                at com.itko.lisa.net.ServerRequestHandler.access$600(ServerRequestHandler.java:70)

                at com.itko.lisa.net.ServerRequestHandler$5.run(ServerRequestHandler.java:451)

                at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

                at java.util.concurrent.FutureTask.run(FutureTask.java:266)

                at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

                at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

                at java.lang.Thread.run(Thread.java:745)

2019-03-11 13:23:45,821Z (21:23) [ServerRequestResponder 20] WARN  com.itko.lisa.net.RemoteMethodExec - InvocationTargetException on invoke addRecording

java.lang.reflect.InvocationTargetException

                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

                at java.lang.reflect.Method.invoke(Method.java:498)

                at com.itko.lisa.net.RemoteMethodExec.execute(RemoteMethodExec.java:57)

                at com.itko.lisa.net.ServerRequestHandler.processRMIMessage(ServerRequestHandler.java:533)

                at com.itko.lisa.net.ServerRequestHandler.access$600(ServerRequestHandler.java:70)

                at com.itko.lisa.net.ServerRequestHandler$5.run(ServerRequestHandler.java:451)

                at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

                at java.util.concurrent.FutureTask.run(FutureTask.java:266)

                at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

                at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

                at java.lang.Thread.run(Thread.java:745)

Caused by: java.lang.NullPointerException

                at com.itko.lisa.coordinator.VirtualServiceEnvironmentImpl.getUsedPorts(VirtualServiceEnvironmentImpl.java:2760)

                at com.itko.lisa.coordinator.VirtualServiceEnvironmentImpl.getSuggestedPort(VirtualServiceEnvironmentImpl.java:2802)

                at com.itko.lisa.coordinator.VirtualServiceEnvironmentImpl.checkRecordingDetails(VirtualServiceEnvironmentImpl.java:1267)

                at com.itko.lisa.coordinator.VirtualServiceEnvironmentImpl.addRecording(VirtualServiceEnvironmentImpl.java:1118)

                ... 13 more”

 

 

Note: There are 6 VSEs connected with this Registry. For one specific VSE which is running on the same Registry server, throwing this error frequently. Currently as workaround we are restarting the registry service  every time to overcome this issue.

 

Version : DevTest 10.3

OS: Windows Server 2012R2

 

Kindly help us to find the root cause for this issue.

 

Thanks,

Balamurugan.

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