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unable to open BI launchpad CA servicedesk manager

logesh kumar

logesh kumarMar 11, 2019 09:47 AM

  • 1.  unable to open BI launchpad CA servicedesk manager

    Posted Mar 11, 2019 09:47 AM



  • 2.  Re: unable to open BI launchpad CA servicedesk manager
    Best Answer

    Broadcom Employee
    Posted Mar 19, 2019 10:26 AM

    Hi Logesh,

     

    Try to remove or rename and backup the Tomcat web directory when Tomcat is stopped. Then start Tomcat, wait 15 minutes until all stuff get redeployed to WORKDIR and CMC, BI Launchpad should work normally.


    - Stop Tomcat

     

    - Rename the LocalHost folder to something else in C:\Program Files (x86)\CA\SC\CommonReporting4\tomcat\work\Catalina

     

    - Start Tomcat

     

    Thanks,
    Scott