CA Service Management

  • 1.  Access sdm contacts from employee

    Posted Mar 13, 2019 08:08 AM

    hello

     

    Need some help. I want to access manger and some analyst contacts on my employee incident from. Ive inactive some constraint in employee data partition for that but unable to access contacts. Can anyone have suggestions ?



  • 2.  Re: Access sdm contacts from employee
    Best Answer

    Posted Mar 13, 2019 03:14 PM

    Out-of-the-box, Access Type Employee is NOT Licensed which means those contacts with that Access Type can only view their personal data. You would have the mark Access Type Employee as Licensed to allow them to see other contacts.



  • 3.  Re: Access sdm contacts from employee

    Broadcom Employee
    Posted Mar 13, 2019 06:00 PM

    I am with you.

    Just FYI...I have seen some guys customize the employee web interface to certain extent that it has partially "analyst" features. If you are willing to customize hard  and of course there is a maintenance/support issue too.