AnsweredAssumed Answered

Unable to use ssg service commands

Question asked by saisuneel on Mar 17, 2019
Latest reply on Mar 18, 2019 by Conny Postma

Hello Team,


We have installed API Gateway software version 9.4 on Azure by installing MySQL5.7.25.

Able to start gateway with /opt/SecureSpan/Gateway/runtime/bin/

We are believe that ssg services are available once ssg rpm installed on VM.

Unfortunately when tried service ssg commands, getting wired output. Providing results on below for reference.


[root@example0001 tmp]# service ssg status
Redirecting to /bin/systemctl status ssg.service
● ssg.service - making network connection up
Loaded: loaded (/etc/systemd/system/ssg.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Sun 2019-03-17 12:15:05 UTC; 13min ago
Process: 60650 ExecStart=/opt/SecureSpan/Gateway/runtime/bin/ (code=exited, status=17)
Main PID: 60650 (code=exited, status=17)

Mar 17 12:15:05 example0001 systemd[1]: Started making network connection up.
Mar 17 12:15:05 example0001 systemd[1]: Starting making network connection up...
Mar 17 12:15:05 example0001[60650]: Gateway commands:
Mar 17 12:15:05 example0001[60650]: run - Run the gateway with console output
Mar 17 12:15:05 example0001[60650]: start - Start the gateway (option: -console)
Mar 17 12:15:05 example0001[60650]: stop - Stop the gateway (option: -force)
Mar 17 12:15:05 example0001 systemd[1]: ssg.service: main process exited, code=exited, status=17/n/a
Mar 17 12:15:05 example0001 systemd[1]: Unit ssg.service entered failed state.
Mar 17 12:15:05 example0001 systemd[1]: ssg.service failed.
[root@example0001 tmp]# service ssg stop
Redirecting to /bin/systemctl stop ssg.service
[root@example0001 tmp]# service ssg start
Redirecting to /bin/systemctl start ssg.service
[root@example0001 tmp]#


Kindly help us here.