CA Service Management

Hi everyone,

Good day and trust work is going on smooth.

Please we have a request from one of our client to integrate Micro Focus Security Information and Event Management (SIEM) with CA Service Desk.

Please we need to know if this is possible.

Thanks and Regards,

Amosu

Amosu,

I'm not aware of a OOTB integration between SDM and SIEM. I anticipate that you would have to write some custome code, possibly via via webservices APIs (e.g. SOAP or REST) to archive the integration .

What is the integration supposed to do? It would help if you could give us a summary of the requiremnt. This way we will be in a position to make proper suggestions.

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Kind Regards,

Brian

Hi Brian,
Thanks for your prompt response.
Actually the customer uses the SIEM for security monitoring and want to CA sdm to act as ticketing toll which handles the incidents generated from the SIEM.

We want to know if there's a way from the SOAP or REST API where we can have bi-directional communication between these 2 products in such a way that CA sdm send an acknowlegment to the SIEM once ticket is opened and when the issue is resolved on the SIEM end, CA sdm should automatically close the ticket raised.

Thanks and Regards,
Amosu

Hi Amosu,

As mentioned before, this can be achieved via SOAP and\or REST webservices.

Have a look at the below similar posts:

Ways to integrate with CA SDM 

Integration of CA SDM with JIRA Service Desk 

CA Service Desk 17.1 with ServiceNOW integration 

P.S. Someone with some level of programming language knowledge would have to sit and code the logic

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Kind Regards,

Brian