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Scoreboard Query Help

Question asked by TheKatherine on Mar 18, 2019
Latest reply on Mar 18, 2019 by Michael Mueller

I am really struggling with a Scoreboard query which should be simple and do the following:

 

Desired Result

Show all active tickets where the assignee is null, group = IT Store Calls and the status is not equal to Resolved or Follow Up

 

 

Tried the following queries - neither work

 

  • active=1 and (status.sym!=\'Resolved\' OR status.sym!=\'Follow Up\')) and group.last_name=\'IT Store Calls\'and (assignee IS NULL)
  • active=1 and group.last_name=\'IT Store Calls\' and (assignee IS NULL) and status!=\'RE\' or status!=\'FU\'

 

 

thanks

TheKatherine

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