I am really struggling with a Scoreboard query which should be simple and do the following:
Show all active tickets where the assignee is null, group = IT Store Calls and the status is not equal to Resolved or Follow Up
Tried the following queries - neither work
- active=1 and (status.sym!=\'Resolved\' OR status.sym!=\'Follow Up\')) and group.last_name=\'IT Store Calls\'and (assignee IS NULL)
- active=1 and group.last_name=\'IT Store Calls\' and (assignee IS NULL) and status!=\'RE\' or status!=\'FU\'