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Getting Error on Ntevl probe when opening

  • 1.  Getting Error on Ntevl probe when opening

    Posted Mar 19, 2019 12:31 PM
      |   view attached

    Hi All,

    We have a customer running an IM console on windows 10, with the c++ patch installed.  But still has a problem with getting an error( attached)  when double clicking on the probe in IM.  I had the customer hold the shift key and double click the probe and that works. But is there a work around for this the customer doesn't have to remember to hold the shift key all the time?



  • 2.  Re: Getting Error on Ntevl probe when opening

    Posted Mar 19, 2019 12:32 PM



  • 3.  Re: Getting Error on Ntevl probe when opening

    Broadcom Employee
    Posted Mar 19, 2019 07:40 PM

    Hi 

     

    What version are you running .Looks like 4.24 from snapshot.Support for windows 10 for ntevl is in version 4.31 and above 

     

    https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/ntevl-nt-event-log-monitoring/ntevl-nt-event-log-monitoring-release-notes

     

    4.31
    What's New:

    Added support for monitoring Windows 10 (x64).

     

    Also check to clear the util folder where IM is running %temp% for older ntevl files

     

    Why does the probe configuration window (GUI) open - CA Knowledge