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Timing of Initial SLA Events

Question asked by Alan_Eth on Mar 20, 2019
Latest reply on Mar 20, 2019 by Chi_Chen

We have quite a busy system and occasionally have Attached Events firing late.


We are running r12.6


We already have in place the configuration changes mentioned in CA Support Document TEC434997 (giving Animator its own domsrvr process and the Anima record it's own Virtual DB Agent).


That document also suggests "It is beneficial to add a minimum of a 1 minute delay time to each event as opposed to anything smaller." Does anyone know what is so magical about the first minute, as surely by deferring the Attached Events they may just coincide with other tickets logged in the next minute? Is it just to allow the save of the ticket to complete, or something else?