CA Service Management

  • 1.  CA Service Desk Attachment configuration Tables

    Posted Mar 20, 2019 12:39 PM

    Hi Community,

     

    CA SDM 17.1

    SQL Server 2016

     

    Looking for a table which contains the attachments repository and etc settings.

     

    The idea behind is we are Copying the data from another instance of CA Service Desk manager MDB to different MDB . so looking for a attachment table to back up so that will restore the same configuration back to the target MDB.

     

    Thank you,

    Regards,

    Venkat



  • 2.  Re: CA Service Desk Attachment configuration Tables
    Best Answer

    Posted Mar 20, 2019 07:48 PM

    See the two tables under Step 7, Troubleshooting at this document, and use with caution and testing:

    https://comm.support.ca.com/kb/Attachments-Best-Practice-Recommendations-from-Support/KB000053301

     

    But I'd much prefer that you took a screenshot of the original settings, and then applied those settings on the new systems. That way you are sure that everything gets updated (files, database, and any settings hidden away elsewhere - although there shouldn't be any in this case) by the web client interface, and saved as it should.

     

    Thanks, Kyle_R.