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  • 1.  How to update the information of the list of detected assets in Service Desk?

    Posted Mar 21, 2019 06:18 PM

    Hi all.

    Best regards.

     

    We have a problem with the list of assets detected in Service Desk, we have the unification with Client Automation.

     

    The same database is not used, that is, databases are used on different servers.

     

    At the time of consulting All Computers the number of computers, we have a total of 1325, however, in the list of assets of Service Desk have 1336.

     

    How can this inventory be updated in Service Desk?

     

    Additionally, in the image below, it can be seen that in the column "Asset Tag" (Red box), most of the labels have the same name (which should not), however, in the "Hostname" column (Green box), the information is seen correctly, that is, it is not repeated as in "Asset Tag". 

     

     

    How can update this information based on the current CA Client Automation inventory?.

     

    I will be very attentive to your comments.



  • 2.  Re: How to update the information of the list of detected assets in Service Desk?

    Posted Mar 22, 2019 01:30 AM

    Also more information on the same issue here:

    Service Desk integration with Client Automation, incomplete information 



  • 3.  Re: How to update the information of the list of detected assets in Service Desk?

    Posted Mar 22, 2019 09:01 AM

    Hello Kyle

    That is another of my post but with other information allusive.

     

    I appreciate your comments.