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  • 1.  PM collector "upgrading"

    Posted Mar 21, 2019 12:55 PM

    I'm upgrading from 3.5 to 3.6 today and I have 2 data collectors that have been showing "upgrading" for almost 90 minutes. All the other DC's are "collecting data". It seems like there is data for the 2 DC's in question when I spot check a few devices.

     

    Is there anything I should check or do to get these 2 DC's to complete their upgrade?

     

    Thanks,

    David Marion



  • 2.  Re: PM collector "upgrading"

    Broadcom Employee
    Posted Mar 21, 2019 01:54 PM

    Hi David,

     

    How was the DC upgrade performed?

     

    Manual install using install.bin downloaded to DC from the upgraded DA?

     

    New UI based upgrade button from DC Status page in DA views?

     

    Thanks,

    Mike



  • 3.  Re: PM collector "upgrading"

    Posted Mar 21, 2019 01:58 PM

    Mike,

     I used the UI method - logged in as global admin.

     

    David



  • 4.  Re: PM collector "upgrading"

    Broadcom Employee
    Posted Mar 21, 2019 02:02 PM

    What user were the DCs originally installed as?

     

    Root or a sudo root user?



  • 5.  Re: PM collector "upgrading"

    Posted Mar 21, 2019 02:04 PM

    Root



  • 6.  Re: PM collector "upgrading"
    Best Answer

    Broadcom Employee
    Posted Mar 21, 2019 02:12 PM

    Looks like Don should have a solution for you shortly via the support case open for the same issue.