AppWorx, Dollar Universe and Sysload Community

We bit the bullet and installed AppMan 9.3 on a test environment. The installs went fine, but the remote agent (Windows Server 2008 R2) will not start. Message in AgentService log reads:

Applications Manager Agent Service
Copyright (C) 1999-2014 Automic Software Gmbh. All Rights Reserved.
Release: v9.3.0_28919_29103  Build: 29103 Tue Mar 12 14:25:12 PDT 2019
6.5.0+build.1  2018-08-31 18:09

Java VM: Java(TM) SE Runtime Environment 1.8.0_201

Wed Mar 27 12:54:23 CDT 2019

ErrorMsg: AwE-9999 Internal error (3/27/19 12:54 PM)
Details: nativecalls
java.lang.UnsatisfiedLinkError: C:\AppMan\<servername_edited>\c\nativecalls.dll: Can't find dependent libraries
 at java.lang.ClassLoader$NativeLibrary.load(Native Method)
 at java.lang.ClassLoader.loadLibrary0(Unknown Source)
 at java.lang.ClassLoader.loadLibrary(Unknown Source)
 at java.lang.Runtime.loadLibrary0(Unknown Source)
 at java.lang.System.loadLibrary(Unknown Source)
 at com.appworx.agent.nativ.NativeCalls.<clinit>(NativeCalls.java:40)
 at com.appworx.agent.AgentService.<init>(AgentService.java:262)
 at com.appworx.agent.AgentService.main(AgentService.java:1017)

We have tried with Java 8_192, and 201 (both with and without the java.security edit). Same result. We've also run the installer a couple of times, each time completing without error. No error is kicked out in the client (just No_Service). A watchworx service does show in task manager.

I'm stumped. Any ideas?

This is a known behavior and we have the following Knowledge Article that details how to resolve:

Knowledge Article

Please let us know if this does not resolve the issue for you.

That worked. Thanks! Hopefully these java issues can get sorted out at some point as these workarounds can get a bit cumbersome.