Analyst Report: CA Service Management Customer Story

Discussion created by Allen_Houpt Employee on Apr 2, 2019
Latest reply on Apr 2, 2019 by Chris_Hackett

"Explosive ROI" with CA Service Management

Check out this excellent Analyst Report (click here) detailing how one of our colleagues significantly increased the value received from CA Service Management and became a hero to the business. Here are just a few quotes from the report:


  • "Worthy of a Harvard Business School case st- Analyst
  • "A a logical, low/no cost step toward vital IT business partnerships, a first-rate service culture, and explosive ROI." - Analyst
  • “It’s actually crazy what we’ve been able to do with this.” Customer
  • "The company now ranks [CA Service Management] as a top-tier application...The company runs on it daily." - Customer
  • "Successful by any metric, of the facilities’ IT venture drew other functions and departments to IT’s door." - Analyst
  • Now,our businesses really see us [ITSM team] as a strategic partner. They work hand-in-hand with us. ESM has given us points and a place at the table.” - Customer

One Click to Read the Report