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I am unable to open a case to lodge a query

Question asked by sreelatha.nair on Apr 3, 2019
Latest reply on Apr 3, 2019 by Heena Tabassum

I am trying to open a case to ask a question about logging. But it says

You do not have access to this function. If you feel this is in error, or if you need immediate assistance, please contact Customer Support Customer Support

Can you help. 

I have opened a case before. Not sure why it has stopped.