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Timesheets for BAU activities

Question asked by pdesur on Apr 8, 2019
Latest reply on May 7, 2019 by Debroop

We are looking for a best way to track the effort for resources on BAU activities at practise level.


For ex: if resource A who is part of Testing practise, is working on project for 50% and remaining 50% on change request (non project) BAU activity. 


Is it a good idea to leverage other work and track that effort, instead of project BAU as that will not have start and finish dates like project? Only issue I see is BAU codes has to be setup per practise and track and maintain the resource allocations appropriately. Any thoughts on this please?