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Jobs struck in LAUNCHED state for more than 30 minutes in Backlog

  • 1.  Jobs struck in LAUNCHED state for more than 30 minutes in Backlog

    Posted Apr 05, 2019 12:47 PM

    Hi Team,

     

    We have multiple Jobs in Appworx UC4 Applications Manager that are struck in LAUNCHED state and actually dont have any ownership with the Customer Environment from any teams. 

     

    Kindly let us know do we need to remove these Jobs from Command Line and what will be the process to remove the same.

     

    The actual running time at the Moment on the Backlog queue is around an average of 30 minutes.

     

    Please look into this issue on priority so that we can get it resolved.

     

    Regards,

    Mohd Zain Akbar



  • 2.  Re: Jobs struck in LAUNCHED state for more than 30 minutes in Backlog

    Posted Apr 12, 2019 10:56 AM

    I would open a support case on this. We've had to go in and update the so_job_queue table to finish the jobs. If you set so_status to 32 the system should realize that the job needs to be processed as finished.