Hi! Our organization is using CA SDM 14.1 (will update to 17.1). We would like to automate some of the incident handling (for example password resets, user right changes etc.). I'm not that familiar with this product and I'd like to know is it possible to automate this kind of tasks using for example Powershell? Is there a way to request incidents using predefined key (incident categories + status)? If that is possible then we would use Powershell to parse needed information to ADUC and finally we would like to solve/close incidents. This kind of tasks take a lot of manual work and therefore it would be nice to automate these either using scripts or robotics.