DX NetOps

  • 1.  CA PM - PC SSO - Problem accessing /sso/sign-in.jsp

    Posted Apr 11, 2019 05:38 AM

    Hi,

     

     

    I'm having this problem:

     

    HTTP ERROR 500

    Problem accessing /sso/sign-in.jsp. Reason:

        Server Error

     

    Caused by:

    javax.servlet.ServletException: org.apache.jasper.JasperException: An exception occurred processing JSP page /sign-in.jsp at line 137  134:      //get URL and source IP address 135:     URL urlSingleSignOnWS = new URL(urlUtility.constructUrl(scheme, "127.0.0.1", port, pathAndQuery)); 136:     SingleSignOnWSSoap singleSignOnWSSoap = DynamicJaxWsProxyFactory.create(SingleSignOnWSSoap.class, urlSingleSignOnWS.toString()); 137:     LoginFailureTrackerConfig trackerconf=new LoginFailureTrackerSoapConfig(singleSignOnWSSoap); 138:     WebApplicationContext context = WebApplicationContextUtils.getRequiredWebApplicationContext( request.getServletContext() ); 139:     LoginFailureTracker loginFailureTracker = (LoginFailureTracker)context.getBean( "loginFailureTracker" ); 140:     NatProxyPath npp=new NatProxyPath(request);

    Any ideia what can I change to solve this?

     

    Can I disable SSO service? 

    Do you know if I can unistall only SSO and install again?

     

    BR,

    Pedro Lourenço



  • 2.  Re: CA PM - PC SSO - Problem accessing /sso/sign-in.jsp

    Posted Apr 11, 2019 06:27 AM

    Hi,

     

    Found the problem, was with the files:

    /ca/PerformanceCenter/sso/webapps/sso/configuration/CADataAggregator.xml

    /ca/PerformanceCenter/sso/webapps/sso/configuration/CAPerformanceCenter.xml

     

    Anyway:

    Can I disable SSO service? 

    Do you know if I can unistall only SSO and install again?

     

    Br,

    Pedro Lourenço



  • 3.  Re: CA PM - PC SSO - Problem accessing /sso/sign-in.jsp
    Best Answer

    Broadcom Employee
    Posted Apr 11, 2019 06:29 AM

    Hi Pedro,

     

    You cannot disable SSO service and uninstall the service. The service is needed for authentication.

     

    Regards,

    Arvind Sugurr



  • 4.  RE: Re: CA PM - PC SSO - Problem accessing /sso/sign-in.jsp

    Posted Dec 06, 2019 01:10 PM
    Hi Pedro,

    I got the same error message but I can't find any issues in

    /ca/PerformanceCenter/sso/webapps/sso/configuration/CADataAggregator.xml

    /ca/PerformanceCenter/sso/webapps/sso/configuration/CAPerformanceCenter.xml

    What was the reason for your problem?
    BR,
    Dirk Lammers