We are working through establishing and setting up Service Point for our environment. We still use (and will continue to use) Support Automation into the foreseeable future. To this end we are trying to avoid the xFlow chat related system and drive them to SA while within the Service Point system.
The easiest way to do this (that I know of) unless this feature is built in and I am just unaware of it. Would be to add a new menu button to the top of the page next to 'My Tickets'.
To literally define the additional value to be placed here:
But before I start chopping things and seeing if it works. Wondering if anyone else has attempted this implementation or if there is a prescribed way to make a change like this that is recommended.