CA Service Management

Hi,

when you are in the incident-(or other types)list i.e. list_in.htmpl and want to search for an assignee you cannot search for all assignees. They are restricted to a group.

Assignee-search is limited by additional where: group_list.group IN ( U'1EE5E3436302A940B14747F873C45991' ) 

I think that this is an error. In list-Search there shouldn't be an additional where restricting on a group.

It's a scorebord search for incidents, open filter, click Assignee

After that open filter in contact - there you see the additional where clause which is filled with 'group in'

The group's UUID used in where seems to be filled randomly.

Regards,

Peter

SDM 17.1.02 German

Hi Peter,

See if the below KB article may help?

All Analysts are displayed in the Analyst List eve - CA Knowledge 

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Kind Regards,

Brian

Hi Brian,

the problem is not in a detail_x.htmpl.

It is in list_x.htmpl where this context never should be tested.

Regards,

Peter

PS.: We have created a CASE for it and I'll keep yu informed

Peter, did you check if there is some data partition? It sounds like something from DP. Thanks _Chi

FTSPeterSchmidt ...........

If I understand your use case correctly, I believe that there is already a defect open for this behavior (DE44410).

The solution will be made available in the upcoming SDM 17.1 RU3 patch.

Hi Paul,

thanks.

The same information I received yesterday with according CASE.

As I asked when it will be available - 17.1 RU3 is tageted by end of May. 

For 17.2 RU1 there is no ETA yet.

Regards,

Peter

Correct Paul_Coccimiglio, FTSPeterSchmidt seems to encounter the same bug as me.

FTSPeterSchmidt, the group is not random, it is the group from the selected incident in the list