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CA Service Desk MDB Upgrade Fails

Question asked by SCB_CA_SUPPORT on Apr 20, 2019
Latest reply on Apr 22, 2019 by Maheshwar_Kusuma

In our current test environment we have CA Service Desk 11.2 on Windows Server 2003 and SQL 2005. We are trying to upgrade the MDB with CA SDM 14.1 installation ISO. 

The upgrade fails with MDBTools error = 3.

Have attached the required files. If anyone could help us identify the issue that would be great as we are stuck on this issue for a long time.


Thanks in advance.