Service Operations Insight

Hi, 

Please assist. I am getting the below error when after restarting the SCOM connector and the status remains offline: ERROR  [ConnectorProxyResponseListenerThread] connectorproxy.ConnectorProxy - An error occured in ConnectorProxyResponseListenerThread: Socket closed. 

SCOM Connector Version: 4.6

Container version: 3.4.2

Hi Euphoria,

Please open a case with us and upload the following:

- All logs from \CA\Catalyst\CatalystConnector\jsw\logs and CA\Catalyst\CatalystConnector\container\data\log

- Is this a new installation? Was it working? If so what has changed?

- The version of SCOM and SOI

We'll look at the log file to figure out the root cause. We may request further information and do a remote session if needed.

Thanks

Shaheen

Hi Ahmed,

Thank you for getting back to me. I will open a support case.