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Adding Configuration Item Country in Personalized Message

Question asked by vonmiguel.montano on Apr 24, 2019
Latest reply on May 6, 2019 by pacy99

17.1

We are trying to create a personalized message that includes the County assigned to the Configuration Item of the ticket.

I'ave tried to call out the value using @{call_req_id.affected_resource.location.country} but it doesn't seem to work or possible. Is there any other way around to get its value?

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