Hi,
after transport of a service from development to productiv system we have some wrong behaviours.
In development env comment is shown only one per Request.
In production the selected service shows the comment/attachment-link per request-item.
We cannot find any parameter in Service/SOG/SO/Form different to development.
Is there any parameter that controls this per item?
We found an article 'Request with Duplicate Comment in Portal'
https://communities.ca.com/thread/241761364-request-with-duplicate-comment-in-portal.
But the instructions didn't help.
Are there new ideas?
CA Service Management 17.1.02 German
Regards,
Peter