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Service Point Resolved Tab

  • 1.  Service Point Resolved Tab

    Posted May 01, 2019 08:41 AM

    Hi, im testing Service Point and i have found that my resolved tickets are shown on the Open tab instead of being shown on the resolved tab

     

     

    Is this ok?



  • 2.  Re: Service Point Resolved Tab
    Best Answer

    Broadcom Employee
    Posted May 03, 2019 01:33 PM

    sperna..........

     

    Please try the following:

     

    1.  Reindex Search Server Data - Perform Initial Load and Refresh Index and Data on the Search Server - CA Service Management - 17.2 - CA Technologies Do… 

    2.  Restart xFlow service

     

    Check to see if issue persists



  • 3.  Re: Service Point Resolved Tab

    Broadcom Employee
    Posted May 06, 2019 11:23 AM

    sperna

     

    did the suggestion help?

     

    thx

    _R



  • 4.  Re: Service Point Resolved Tab

    Posted May 06, 2019 03:32 PM

    I couldnt try it yet